CA Cosmetics operates with full transparency and strictly follows the Consumer Protection Code (Law No. 8,078/1990).
The customer may withdraw from the purchase within 7 (seven) calendar days after receiving the order, in accordance with art. 49 of the Consumer Protection Code.
The product must be returned with the invoice. As these are cosmetics and supplements (health and personal hygiene products), for the return to be accepted, the manufacturer’s primary safety seal (which covers the bottle/container) must not be broken. Opening the shipping cardboard box does not invalidate the right of withdrawal, as long as the product itself has not been opened, tested, or used.
The request must be made through customer service: contato@conceicaoasevedo.com.br, informing full name, order number, and reason for return.
The deadline for complaints about apparent defects is 30 days after receipt. For hidden defects, the 30-day period begins when the defect becomes evident. After receiving the product at our distribution center, CA Cosmetics will have a maximum of 30 days to resolve the issue, replace it with an identical product, or proceed with a full refund, at the consumer’s choice (art. 18, § 1º, CDC).
We do not offer home pickup. The customer must send the product via postal service using the posting authorization code provided by customer service.
When necessary (e.g., claims of changes in smell, texture, color, etc.), an internal analysis will be carried out, using approximately 10ml of the product, in accordance with technical and legal quality control protocols.
The refund will be made according to the original payment method:
CA Cosmetics will request the refund or process it immediately after approval of the technical analysis of the returned product. In the case of credit cards, the time for the amount to appear on the statement depends exclusively on the card issuer (which may take 1 to 2 billing cycles).
Upon receiving the product, check the condition of the shipping packaging. In case of visible damage (crushed, wet, or tampered box), refuse delivery with the carrier and immediately inform our customer service.
